Cars & Transportation
Emergency
Engine overheating
The temperature gauge is climbing or steam is coming from the bonnet. Stop safely and let it cool.
View what to do
Car accident
You have been in a collision. Safety first, then document everything calmly.
This can be an emergency. If anyone is in danger, call the emergency services first. This Hub cannot replace professional help.
If anyone is hurt, call the emergency services first. Everything else can wait. The Hub cannot replace emergency help.
Quick checklist
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What to do, step by step
-
1
Check for injuries and call emergency services
Call first if anyone is hurt.
2 min -
2
Move to safety if you can
Hazard lights on; get behind a barrier if on a motorway.
2 min -
3
Exchange details
Names, insurance, registration and contact numbers.
10 min -
4
Document the scene
Photograph the position of the cars and any damage.
10 min -
5
Report to your insurer
Do this the same day if possible.
1 hour
What NOT to do
- Do not leave the scene without exchanging details.
- Do not admit fault at the roadside; let insurers establish it.
- Do not move an injured person unless they are in immediate danger.
Frequently asked questions
Do I have to call the police?
In many places you must report any collision involving injury or significant damage. When in doubt, report it.
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