Stuck in an elevator between floors: what to do?
Stuck in an elevator between floors: the right reflexes in a few simple steps.
Quick answer
4 steps — read this before anything else
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1
Press and hold the alarm button to summon help.
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2
Never force the doors or climb out.
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3
Sit down and conserve your energy.
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4
Call building security if the intercom is silent.
Warning
Escaping between floors causes falls into the shaft — the deadliest mistake.
When a stuck in an elevator between floors happens, the first minutes matter. Follow these steps to act safely and without panic.
What to do right now
- Press and hold the alarm button to summon help.
- Never force the doors or climb out.
- Sit down and conserve your energy.
- Call building security if the intercom is silent.
Mistakes to avoid
- Acting before removing the immediate source of danger.
- Panicking or skipping the official procedures.
- Following unverified advice from random websites.
How to prevent this in the future
Regular checks, keeping emergency numbers visible and preparing an essentials kit go a long way. Save this guide for offline access.
Frequently asked questions
What should I do first?
Ensure everyone is safe, remove the source of danger, then call the relevant number or begin the official procedure.
When should I call emergency services?
Whenever life, serious injury or fire is involved. When in doubt, call — dispatchers would rather check than miss an emergency.
Spotted an error? Report it — we correct factual mistakes promptly.