Cars & Transportation
Emergency
Engine overheating
The temperature gauge is climbing or steam is coming from the bonnet. Stop safely and let it cool.
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Lost car keys
Your keys are gone. Secure the car and work through recovery versus replacement.
Lost keys are stressful but rarely urgent if the car is safely parked. The main decision is whether to recover them or have a new key made.
Quick checklist
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What to do, step by step
-
1
Retrace your route
Cafes, shops and transport are the usual culprits.
30 min -
2
Check your insurance or breakdown cover
Many policies include key replacement.
10 min -
3
Contact a locksmith or dealer
A modern key needs programming, not just cutting.
1 day -
4
If the car was stolen with the keys, report it
Contact the police and your insurer immediately.
1 hour
What NOT to do
- Do not leave the car unlocked or unattended while you search.
- Do not buy a used key online expecting it to just work; most need programming.
Possible causes
Misplaced
Usually simply misplaced.
Stolen
If a bag was taken, treat it as stolen.
Related situations
Cars & Transportation
Caution
Car won't start
The engine turns over or clicks but will not catch. Work through the usual suspects calmly.
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Caution
Dead car battery
The lights are dim, the engine clicks, or nothing happens at all. Here is the safe way to deal with it.
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Caution
Running out of fuel
The car is coughing or has stopped and you suspect the tank is empty. Get safe, then get fuel.
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Cars & Transportation
Warning light on the dashboard
A light is on and you are not sure how urgent it is. Colour is your first clue.
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Cars & Transportation
Emergency
Flat tire
A puncture on the road. Move somewhere safe before you do anything else.
View what to do